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In this episode, I interview Matt Ruedlinger. Matt is a serial entrepreneur with more than 20 years of experience. He is the Founder and CEO of Triple R Marketing, owner of Joan’s Caramels, and the creator of the app Fanvious. Matt is passionate about the customer experience. We discuss lessons he’s learned on his journey that you can apply to all leadership and entrepreneurial situations.
We discuss sales expert Jeffrey Gitomer during the show. I’d recommend these two books by Jeffrey as the best place to start if you’re new to his material.
Since we discuss customer experience, I thought I’d recommend two of my favorite books on Customer Experience:
X: The Experience When Business Meets Design, by Brian Solis.
Delivering Happiness by Tony Hsieh, founder of Zappos.
To reach Matt Ruedlinger, email him, or check out Triple R Marketing on Facebook.
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