Leadership is influence. Nothing more. Nothing less. If you wish to lead, you must become a person of influence. As part of that journey, every would-be leader should memorize this quote by Charles Schwab:
“I consider my ability to arouse enthusiasm among my people the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement. There is nothing else that so kills the ambitions of a person as criticism from superiors. I never criticize anyone. I believe in giving a person incentive to work. So I am anxious to praise but loath to find fault. If I like anything, I am hearty in my appreciation and lavish in my praise.”
Do your people hear more praise or critique?
What is the ratio?
Applying the Principle
For the next 7 days refuse to criticize anyone for anything. Hold your tongue. If you have to, walk away. Don’t say a single negative thing for one week. Journal your experience at the end of each day and post your comments below on what you learn.